Seller: Sciencial LLC
Effective date: Effective date awaiting client confirmation
Seller-approved refund terms
Refund eligibility, deadlines and request process await client approval.
Request a refund
Contact support@qualitive.com and provide the email used at checkout and a relevant Paddle transaction reference, if available. Do not send card numbers or passwords.
Effect on access
Refund or dispute events can remove paid eligibility for new library access requests and future downloads, even if an administrator previously approved access.
Read the purchase and delivery conditions before paying.
Qualitive service disclosures
1. What you are purchasing
The current Chatiso template-library offer is a one-time payment with no automatic renewal. Separate payment verification, administrator access approval and original-file checks are required before protected downloads can be provided. Availability and permitted use should be reviewed before payment.
2. Cancellations
This one-time library purchase does not create recurring charges to cancel. If a future recurring plan is introduced, its price, billing frequency and cancellation method must be disclosed separately before purchase.
3. Paddle payment support and refunds
Paddle is Merchant of Record for Paddle-processed orders and administers payment-related refund requests according to its published refund policy, applicable buyer terms and mandatory consumer rights. Use the support link in your transaction receipt or paddle.net.
4. Access or delivery problems
For inaccessible features, missing original files, duplicate or incorrect charges, or problems with administrator approval, contact support@qualitive.com with your order reference. Do not send card numbers or passwords. Available remedies depend on the transaction and applicable law.
5. Digital delivery and statutory rights
Starting access to digital materials may affect withdrawal rights where applicable law permits and required consents are obtained. Digital purchases are not categorically non-refundable in all jurisdictions. Nothing in this policy removes statutory refund, withdrawal or consumer-protection rights.
6. Refund processing
Approved refunds are generally returned to the original payment method when possible. The time required depends on the applicable payment provider and banking institution; Paddle manages Paddle-processed refunds.
7. Contact
Provider: Sciencial LLC (Qualitive), 7901 4th St N STE 300, St. Petersburg, FL 33701, USA. Contact: support@qualitive.com · +1 (888) 9000-ISO.